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Q&A at Analyst Meeting

   
Summary of Analyst Meeting Q&A as of Quarter 1/2018

What is the Bank’s plan to grow its non-interest income?

The Bank is still focusing on generating its non-interest income growth, especially from increasing fees and service income in all business groups on a continuous basis; fund management, securities and insurance businesses.

What is the Bank’s projection of credit cost?

The Bank has always been closely monitoring and managing asset quality, focusing on effectively analyzing borrowers’ quality and minimizing risks of overdue payment that may occur in the future, potentially leading to the decrease in credit cost.

What is the Bank’s plan regarding loan growth?

The Bank is focusing more on retail loans as the Bank is of the view that this market has high growth potential and competitive advantage, whereby hire purchase loans, housing loans and small SME loans will be key drivers for the loan growth. Also, the Bank is looking to continuously expand the hire purchase loans for new cars, while increasing proportion of used car loans by forming partnerships with used car dealers. In this regard, dealers will be clearly segmented in order to effectively analyze customers’ requirements. The Bank initiated more marketing activities for ‘Cash Your Car’ loans, and incorporated a new distribution channel via telesales. Besides, a new product; ‘Cash Your Book’ loans was launched in April, where car registration license will be pawned. It is expected that the Bank can generate satisfied interest revenue from higher risks involved. Thus, the returns from hire purchase loans are likely to be rather high, coupled with effective asset quality management and in-depth market and customer analyses, enabling the Bank to increase its market share. In this regard, it has been forecasted that the proportion of retail loans will increase to 74-75% over the next 3-5 years from 71-72% at the moment, while for corporate loans, the Bank is focusing on increasing its fees income from the investment banking business.

What is the Bank’s plan to increase its deposits?

The Bank emphasizes on clearly segmenting our customers in order to develop and provide financial products and services that are diverse and can satisfy customers’ requirements most effectively. The Bank also increases advertising exposure and marketing activities to approach each group of customers more comprehensively. Furthermore, the direction is to develop digital banking platform for customers to do basic financial transactions for more convenience to promote financial transactions with the Bank, which will lead to growth in deposits and more cross-selling opportunities as well.

What is the outlook for NPL in the second quarter?

The NPL in the second quarter is likely to increase slightly, which is quite seasonal and in line with the loan growth. In this regard, it is believed that the NPL ratio in 2018 will be somehow in the same range as that of 2017, whereby the Bank places great emphasis on closely managing borrowers and reviewing debt restructuring plan for some borrowers, resulting in our debt collection activities being in control.

What is the Bank’s projection regarding coverage ratio?

The Bank projected that the current coverage ratio is sufficient for the business operations and can handle risks that may incur in the future.

What is the Bank’s direction for branch management?

The Bank has prepared for branch management protocols over the past 3 years, with consideration of the adequacy of the number of branches in each area. The Bank wants to ensure that the number of branches is enough for customers and that access is convenient. In this regard, the number of branches at the moment is suitable. Moreover, the Bank is also focusing on improving our human resources to be more knowledgeable to enhance the level of service provision and give advices to customers more effectively. Speaking of which, branch management is being closely monitored as customer behaviors in different branches are not the same and are changing very rapidly these days.

Summary of Analyst Meeting Q&A as of Quarter 4/2017

How does the Bank plan to grow its loan portfolio in 2018?

The Bank will focus on increasing the proportion of retail loans, particularly in the expansion of hire purchase loans for new car, used car and Cash Your Car as well as small SME loans in which the Bank expects good yield and opportunities to be the Main Bank for customers that could lead to the growth in CASA. In the past year, retail loans expanded well from the development of the scoring system to be more efficient and the credit approval process to be faster and more convenient. In terms of corporate loans, the Bank will focus on Mid Cap companies with high potential to grow. For the big corporate, the Bank will focus on increasing activities to customers in the capital market to maintain good relationship.

How does the Bank expect the non-interest income ratio in 2018?

The bank expects the net operating income to grow from the increasing in net interest income driven by the growth of loans and the better interest spread management. Meanwhile, the non-interest income tends to grow slightly in 2018 as the base line of 2017 is relatively high due to that Thanachart Group had an extraordinary item in gains on investments from selling shares of MBK in Q4/2017. As a result, the non-interest income ratio will be close to last year at 30-31%

What are the reasons for the decreasing in operating expenses for Q4/2017, comparing to the previous quarter?

The Bank actually had the plan to restructure its organization in 2017, but due to the efficient management, the expenses on reorganization were lower than the budget. Moreover, the reorganization was completed in the first three quarters of the year so that the operating expenses decreased in Q4/2017.

How much the remaining tax benefits does the bank have?

The Bank had the remaining tax benefits of 948 million baht at the end of 2017 that can be utilized until Q2/2018 which is also in line with the plan.

What is the Bank's asset quality management plan?

The Bank continuously implements and closely monitors its risk management strategies in each customer group as well as considers risks that may occur in the future. As a result, the analysis on quality of customer is efficient, and the risk of default is minimized.

How does the bank manage its branches?

Currently, the Bank is in the process of studying and analyzing the numbers and locations of branches to be appropriate and adequate for the numbers and needs of customers in all groups. This is to ensure that customers can easily access to the bank with convenience and satisfaction.

How does the bank plan to operate its digital banking?

The Bank has a plan to operate its digital banking by considering the value of moving financial transactions through the bank's counters to the digital system. The bank will focus on small financial transactions of deposit, withdrawal and transfer which are the basic financial transactions that can be done digitally. As a result, the Bank will have lower costs as well as saving on time consuming for both staffs and customers. However, the bank will continue to focus on developing technologies with security and stability in order to build trust and confidence of customers.

Summary of Analyst Meeting Q&A as of Quarter 3/2017

What is the Bank’s plan for the growth of hire purchase loans?

The Bank expects that hire purchase loans is still in the momentum of growth; for new car, used car and Cash Your Car loans. In this regard, the growth of new car loans will be further supported by the sales promotion and the introduction of new models from several car manufacturers. Meanwhile, loans for used car will be in focus more on some particular types of cars, geographical areas or dealers that have strong potential, as well as more extensive utilization of the Bank’s Blue Book. Lastly, the Bank will exercise more marketing activities for Cash Your Car loans in order to meet the demand which is still prevalent.

What is the main reason for growth of the Bank’s insurance income in this quarter?

Insurance income growth has been continuing from the previous quarter, mainly due to effective cost management, claims management and the introduction of products that suit the needs of consumers, as well as the expansion of other channels to have a more extensive coverage in the market, and the introduction of digital product and service such as Thanachart Drive DD Application, enabling the Bank to enhance competitive edge. Higher sales of automobiles are also another factor for higher growth of the insurance income.

When does the Bank expect that the existing tax benefits will be used up?

At the end of 3Q17, the Bank had the remaining tax benefits amounted to 1,521 million baht, and it is expected that it will be used up in the second quarter of 2018, according to the Bank’s business plan.

What is the Bank’s plan for branch management?

The Bank has always been paying close attention to branch management all along in order to ensure that the Bank can appropriately adapt itself to current situations in the best possible way. This can be achieved by profoundly understanding customers’ needs in using services provided in branches in order to study the possibility of designing the branch office to meet the needs and create maximum satisfaction for customers.

Is there any plan for the Company to revise the dividend payment policy?

The Company is still paying dividend in a progressive manner, whereby the interim dividend payment this year was at the rate of 0.90 baht per share, which increased from the same period last year of 0.80 baht per share. Therefore, the payment rate per share in 2017 will not be lower than 2.10 baht, as opposed to that of 2016 when the dividend payment was at the rate of 2.00 baht per share.

What is the Bank’s plan in accommodating the change in International Financial Reporting Standard No.9 - Financial Instruments (IFRS 9)?

From the Bank’s primary study in considering the impact of IFRS 9, the Bank has an adequate amount of reserve to handle the IFRS 9 reserve allocation requirement. Furthermore, currently the Bank has developed the system to accommodate the IFRS 9 criteria which is expected to be completed and ready for use, in order to report to the Bank of Thailand as scheduled.

Summary of Analyst Meeting Q&A as of Quarter 2/2017

What is the Bank’s view on the outlook of non-performing loans?

The Bank is of the view that non-performing loans amount will increase slightly in pursuit of the loan growth in the near future. However, the Bank is confident that the ratio of non-performing loan to the total loans will continuously remain low. In this regard, the Bank has ensured effective procedures in managing non-performing loans, by taking a prudent approach in credit approval policy. Furthermore, the Bank has put in place a clear customer segmentation strategy in order to consider potential risks for each customer group for enabling effective analysis of customer profiles and minimizing chances of non-performing loans as much as possible.

What is the Bank’s view on interest spread?

It has been projected that interest spread will improve in the second half of the year, from a more proactive strategy in becoming the Main Bank for customers, by way of launching savings products that cater to customers’ needs, encouraging more customers to open bank accounts and make transactions with the Bank. This will potentially increase the CASA savings accounts. Moreover, there is a plan to redeem tier 2 capital subordinated debentures in the latter half of this year. Therefore, the Bank speculates that interest spread is likely to increase from the reduction of the Bank’s cost of fund.

What is the Bank’s plan for loans growth?

The Bank is still actively encouraging growth of all loan categories. The Bank is expected that hire purchase loans will continue to grow in all sectors including new car, used car, and Cash Your Car loans. In this regard, for new car loans, the Bank has formed alliances with several car manufacturers such as Chevrolet, Mazda, and Volvo to enable opportunities of increasing the customer base, while there is a tendency for improvement in used car loans as used car prices have resumed to normal level and demand for used cars increased. On the other hand, it is forecasted that Cash Your Car loans will still be growing strongly from the improvement and development of hire purchase system to be more effective. Meanwhile, corporate and SME loans are focused on particular industries that have potential to grow. Lastly, it has been projected that housing loans will continue to grow, following the development of distribution channels and the improvement of a more effective loan approval system.

What is the Bank’s view on operating expenses?

There is a tendency for the operating expenses to decrease as a result of working processes that are more efficient and aligned; the investment in IT system and the development of staff capabilities and knowledge in order to differentiate ourselves in customer service and secure maximum customer satisfaction. Therefore, the Bank places a strong emphasis on building effective work processes, which will lead to the reduction in operating expenses over the long run and result in a tendency to decrease cost to income ratio.

What is the Bank’s plan to grow its fee income?

The Bank is still focusing on generating its fee income growth including fees from non-life and life insurance businesses, trade finance transaction fees, and investment banking service fees, despite the fact that banking fees are likely to decline slightly following the government’s national e-payment policy.

Summary of Analyst Meeting Q&A as of Quarter 1/2017

How does the Bank plan to grow its hire purchase loans?

The Bank would continue focusing on growing its hire purchase loans in all sectors including new car, used car, and Cash Your Car loans. The Bank would emphasize on customer segmentation to deliver the appropriate services to maximize the needs of each group of customers together with the improvement in credit approval standard to be more efficient. For new car loans, the Bank has expanded its business into high priced cars by partnering with some automobile manufacturers in order to enlarge the customer base. Meanwhile, used car loans has improved from used car prices that start recovering to the normal level as well as the increasing in prices of some models . However, Cash Your Car loans has expanded well from the increasing of efficiency of sales channel through the Bank’s branch network.

How does the Bank plan to grow its small and medium enterprises (SME) loans?

The Bank would focus on expanding SME loans to the potential industries with high growth and stability. The growth of SME has still been limited due to Thai economy that slightly recovered and improved only in some areas and business segments.

How does the Bank plan to manage its provision?

In the first quarter of 2017, the Bank had its credit cost of 0.52% which was expected to be approximately 0.60%-0.70% for the year 2017 in accordance with the growth of loans. However, the special provision would not be further recorded in the future as its Coverage Ratio was quite high and strong at 156.82% as shown in the consolidated financial statements.

How does the Bank plan to invest in its digital banking service?

The Bank would continuously develop its IT infrastructure since last year, especially this year as well as next year. The major investment would be in technology to develop the technological systems and services to provide a full range of digital banking services. Such investment will cover 3 areas including 1) the development of digital services (accounting for 30% of investment) under the government’s National e-Payment Master Plan such as Prompt Pay and electronic tax, 2) the development of technological and security systems (accounting for 30% of investment) to meet the standards prescribed by the government, and 3) the development of branches and customer services (accounting for 40% of investment) to upgrade each branch and increase the electronic equipment for self-service system in accordance with the behavior of consumers who would be more likely to do transactions on their own. Nevertheless, the Bank would consider to utilize some of its tax benefits on the investment in technology in which it would not impact the profitability. Moreover, moving to a digital banking service would lead to the effectiveness of cost management in the future (Cost Efficiency).

Summary of Analyst Meeting Q&A as of Quarter 4/2016

What plan does the Bank have for the loan growth?

In 2016, the Bank expects that all loan types will grow better than last year. For corporate and SME loans, the Bank emphasizes on the sectors that have high potential of business growth while housing loans can grow better by increasing in the efficiency of sales channels and developing the staffs’ knowledge and expertise. For hire purchase loans, the Bank is foreseen to have a growth from both new cars and used cars as a result of the improvement in its credit approval standard to be more efficient.

What plan does the Bank have for the utilization of tax benefits?

At the end of 2015, the Bank had the remaining tax benefits of 2,934 million baht. The Bank tends to utilize the tax benefits on the investment in technology by improving the service channels that are more efficient in order to increase the Bank’s capacities of the competition in the digital era. Also, the Bank improves financial products that directly fulfill the needs of customers in order to increase the Bank’s profitability. However, the Bank is now reviewing the policy of tax benefits utilization.

What does the Bank expect for operating expenses trend?

The Bank continues to focus on the deduction in the operating expenses through human resource planning that is suitable for the number of transactions and also on the improvement of work process to be more efficient in order to control the operating expenses to be sustainably reasonable.

What were the reasons why the Bank continued to have lower NPL ratio in 2015?

As Thai economy has gradually recovered, the Bank cautiously managed NPL through the strict credit approval policy. Also, the Bank set the clear segmentation of borrowers, the close monitoring process of borrowers, and the debt restructure plan for some borrowers who might have financial problems. With all these factors, the Bank, therefore, decreased NPL ratio from 2.84% as of the end of the previous year to be 2.29%. In 2016, the Bank will mainly focus on the loan growth which may cause a slight increase in NPL according to the growth of loan. However, the Bank will maintain the level of NPL ratio to be as low as the previous year.

What plan does the Bank have for the management on the interest spreads?

As the interest rate currently tends to be increased, the Bank emphasizes on the increase in the proportion of current account and savings account to deposits (CASA ratio) and the increase in the duration of fixed deposits. As a result, cost of fund is expected to be stable and tends to be lower. Meanwhile, the Bank considers the loan yield to be suitable for being competitive in the industry.

Summary of Analyst Meeting Q&A as of Quarter 3/2016

What is the Bank’s plan to manage its cost of deposits?

The Bank aims to increase the proportion of Current Account and Saving Deposit Account (CASA) to total deposits by developing financial products and services that meet the needs of customers in every group in order to attract customers to use Thanachart Bank as their main bank for doing transactions. The Bank also increases the channels of doing transactions to be more convenient for customers to do transaction anytime and anywhere. As a result of this plan, at the end of the third quarter, the Bank has CASA ratio to total deposits at 46.76%, which is steadily increasing from the end of 2015 at 40.14%.

What is the Bank’s plan to deal with the change to the International Financial Reporting Standard Guidelines No. 9 (IFRS 9) about Financial Instruments?

The Bank is currently in the process of studying the impact that may occur. The Bank of Thailand will regulate IFRS 9 to be applied in 2019. The Bank began to prepare to be ready for the change of this guideline by steadily putting a special provision. As a result, at the end of the third quarter, coverage ratio of the Bank and its subsidiaries was at 136.31%, while coverage ratio of the Bank only was at 147.91%, which is expected to be sufficient, and no impact on the operation of the Bank.

What is the Bank’s plan to utilize its tax losses?

At the end of the third quarter, the Bank had tax losses totaling 3,343 million baht, which the Bank expects to use all its tax losses in the mid of 2018 depending on the Bank’s capability of generating profit. In 2016, the Bank considers to utilize half of tax losses as a special provision, and recognize the rest as a profit. However, in 2017, the Bank may have to revise the policy of using its tax losses again.

Summary of Analyst Meeting Q&A as of Quarter 2/2016

What is the Banks’ plan for provision?

At the end of the second quarter of 2016, coverage ratio of the Bank and its subsidiaries was at 129.01 percent, while coverage ratio of the Bank only was at 139.24 percent which is considered to be in a high level and sufficient. During the second half of 2016, the Bank has expected to utilize its tax losses as a special provision in order to prevent the risks that may arise in the future and to accommodate changes to the rules on an International Financial Reporting Standard 9 (IFRS 9), which is expected to be effective in 2018, and this will affect the calculation of provision for the commercial banks. However, according to the initial study, it is expected that the level of coverage ratio now is still sufficient, and there is no impact on the operation of the Bank in the long term.

What is the Bank’s plan for the loan growth and income growth?

The Bank still continues focusing on loan growth in all segments. For corporate loans and SME loans, the Bank has focused on expanding loans to some industries which still have some potential to grow in order to obtain good yields and to increase the proportion of cross-selling of more products. On the other hand, for hire purchase loans, the Bank has expanded its business in high-priced car segment. The Bank has developed a scoring system to be more efficient as well as partnering with some car manufacturers in order to increase the opportunities for business expansion. For housing loans, the Bank expects to grow by developing sales channels and developing the credit approval system to be more convenient. However, the Bank still continues to emphasize on controlling asset quality along with loan growth. Moreover, the Bank has focused on developing financial products and providing full banking services in response to meet the customers’ needs for using the Bank as their main bank for doing transactions (operating account), which will lead to expansion of customers and lower financial costs. This will affect the income of the Bank to be steadily grown over the long term.

Summary of Analyst Meeting Q&A as of Quarter 1/2016

What made the Bank’s net profit to be increased from the previous quarter and what is the Bank’s plan to increase the net profit in the future?

Since Thai economy has gradually recovered, this will have a negative impact to the Bank’s loans. However, the Bank's net profit has continually increased for 5 consecutive quarters due to an effective cost of fund management. As a result, the Bank was able to maintain its interest spread to be close to that of the previous quarter while the operating expenses could be controlled effectively. Moreover, the Bank has successfully managed non-performing loans in a systematic way which resulted in a decrease in credit cost from normal business operation leading to an increase in the net profit of the Bank. The Bank will continue to maintain the growth of net profit by focusing on cost of fund management, strengthening the asset quality, and controlling impairment loss of loan expenses.

What is the Bank’s plan to utilize the remaining tax losses?

The Bank is likely to keep continue using the tax losses utilization policy from last year. It is expected that some of its tax losses will be used as a special provision to prevent the risks that may arise in the future while the rest will be recognized as a profit.

What is the Bank’s expectation on Digital Banking?

The Bank sees that Digital Banking is important and necessary for business operation because nowadays, everything is involved with technology more and more. Also, the government has a policy to promote the development of technology and the technology has played a big role in our daily life. The Bank expects that fees income may be declined slightly in the short term. However, in the long term, with the highest effectiveness of customer services through its focus on meeting the customers’ needs to be able to bank wherever they want, and whenever they need. Consequently, this will increase the number of the Bank’s customers and the number of transactions between the customer and the Bank. Moreover, the Bank will be able to reduce costs in the long run which will strengthen the business operation in a sustainable manner.

Summary of Analyst Meeting Q&A as of Quarter 4/2015

What is the Bank’s plan for investment in Digital Banking?

According to an investment in Digital Banking, the Bank is expected that the operating expenses will increase. This can be in the form of Amortization. Digital Banking will help the Bank’s transactions to be smoother. Moreover, it can attract a new generation to use the services more which will result in an increase of CASA and will ultimately lead to an increase in fee income and an enhancement in customer services. In addition, due to an economic change, the Bank needs to adjust its operations to be in line with the market condition by consolidating branches nearby together. The Bank will start implementing in central business district branches, resulting in a reduction of the Bank’s operating expenses in another way.

What is the amount of the Bank’s tax losses at the end of 2015 and what is the Bank’s plan to utilize tax losses in 2016?

The amount of the Bank’s tax losses at the end of the year 2015 was 25,326 million baht which equivalent to a tax shield of 5,065 million baht. In the year 2015, the Bank has utilized 2,216 million baht of its tax shield to put as a special provision. However, the Bank foresees that to strengthen the Bank’s financial position is the main key driver to conduct business amid the economic change. As a result, the Bank plans to utilize some of its tax shield as a special provision, and the rest as a profit to make investors be more confident on the Bank’s business operation in the long term.

What is TCAP’s plan for property foreclosed management?

The management of property foreclosed will be depending on the economic market condition. Furthermore, most of TCAP property foreclosed has high potential. As a result, property foreclosed management of TCAP will be most effective whenever the market opportunities come. The focus is given on adding the highest value of the assets for the shareholders.

What is the Bank’s plan for loan growth in 2016?

The Bank will continue focusing on growing loan in every sector. Hire purchase loan started to have a positive sign with a slightly recovery due to an improvement of the automotive market. Moreover, the Bank has improved and developed the hire purchase systems and measures to be more effective in supporting the future loan growth and the cross-sell opportunities. However, the Bank estimates that housing loan will increase by developing the effective sales channels system. In addition, the Bank will focus on growth of corporate and SME loans in some strong areas as well as industries. The Bank also plans to expand more in the areas related to government’s infrastructure investment. The Banks still continues to place strong emphasis on a tightening credit approval policy.

What is the Bank’s plan to boost its fee income?

The Bank emphasizes to grow continually in fee income. On retail banking side, the Bank has implemented the fundamental systems and platforms. All staffs are trained on how to use available tools in order to develop the Bank’s products and services to be suitable to each group of customers. This will encourage customers to make more transactions through the Bank’s channels. In addition, fee income from insurance and life assurance will continue to grow due to the expansion of sales channels. On corporate banking side, the Bank plans to increase fee income through investment banking services e.g. debenture underwriting or financial advisory and trade finance business. The focus is primarily given on medium-sized companies.

Summary of Analyst Meeting Q&A as of Quarter 3/2015

What is the Bank’s plan for loan growth in the fourth quarter of 2015 and next year?

As the economy in this year has not recovered and expressed the growth as expected, the Bank is expected to face a negative loan growth in 2015, although loans growth in the third quarter and the fourth quarter started to show a positive sign. Next year loan growth is expected to increase on a YoY basis driven by the growth in other loans, including corporate, SME, and housing loans. On the contrary, hire purchase is seen to carry a negative growth from 2015 into early 2016. At the moment, the bank is preparing its next year business plan and target indicators in various aspects.

What is the Bank’s view on the trend of NPL?

The Bank expects NPL ratio to decline as a result of its effective NPL management. Indeed, NPL ratio of the Bank and its subsidiaries has been decreasing from 4.53 percent in the third quarter last year to 3.42 percent in the third quarter this year. The Bank has several measures in its plan to reduce NPL including debt restructuring, debt selling, and writing-off. With the Bank’s NPL management and its prudent credit approval policy, trend of new NPL is going down. As a consequence, the Bank expects to achieve its target NPL ratio of less than 3 percent in the coming year.

What is the Bank’s plan for deposit growth?

The Bank places high value on deposit growth, focusing on launching products and services that attract customers to open bank accounts and utilize bank transactions. This is primarily to raise CASA, which will reduce the funding cost and also support the Bank to comply with the BOT’s Liquidity Coverage Ratio to be effective in the coming year.

How does the Bank plan to utilize tax losses, as the Bank has tax losses arising from the completeness of liquidation of SCIB Public Company Limited in the second quarter this year?

The liquidation of SCIB Public Company Limited, which was completed in 2Q15, resulted in the Bank’s tax losses from its investment in that subsidiary with the remaining amount of 27,723 million baht at the end of the third quarter of 2015. At the same time, the Bank foresees significant changes in relevant regulations that will impact banking operation in the future including 1. Adjustments in the calculation of credit risk-weighted assets which will change the determination of the risk weight of each asset class and 2. International Financial Reporting Standard 9: Financial Instruments (IFRS 9), which Federation of Accounting Professionals plans to adopt in Thailand in 2019 and will affect the calculation of commercial banks’ reserves. Therefore, the Bank plans to address the new capital calculation and the new accounting standard by incorporating some of its tax losses as special provision and by realizing the remaining tax losses as profit to strengthen the Bank’s capital. This will enhance the investors’ confidence in the Bank’s capability to operate business in a sustainable manner in the long run.

Summary of Analyst Meeting Q&A as of Quarter 1/2015

What is the Bank’s plan on loan growth in this year?

The Bank is determined in maintaining its leadership position in hire purchase loans. Meanwhile, the Bank aims to generate growth in other loans such as corporate and SME loans, specifically focusing on the selected industries and locations that have competitive advantages and business centers in order to facilitate flawless customer service.

What is the Bank’s plan on the development of Digital Banking?

A great emphasis has been placed on the development of Digital Banking, with a specific focus on the internationally-accepted safety and security standard adopted from Scotiabank. The Bank’s relevant staff members also attended a training session to groom expertise and potential. The Digital Banking will generate more CASA and fee income to the Bank in the future. The Bank expects that Mobile Banking system will go live and be ready for service at the end of third quarter in this year. Besides, the Bank’s affiliated companies have also developed a broad range of technical tools in order to enhance the quality of customer service in general.

What is the Bank’s plan on capital fund in this year?

The Bank is planning on redeeming perpetual subordinated hybrid bonds (Hybrid Tier 1) due to a phase out of old style Hybrid Tier 1 in accordance with Basel III regulation, and in replacement of those, issuing shares (Common Equity Tier 1), totaling approximately 5,000 million baht in the fourth quarter in this year. For Tier 2 capital, the Bank has issued Tier 2 capital subordinated instrument (Tier 2 – Write down), amounting 7,000 million baht in May 2015 in order to replace the two batches of Tier 2 capital subordinated debentures that cannot be counted as Tier 2 capital in accordance with Basel III regulation, altogether totaling 11,000 million baht. This, in turn, will potentially sustain the strength of the Bank’s funds.

Summary of Analyst Meeting Q&A as of Quarter 4/2014

What is the Bank’s expected Coverage Ratio in 2015?

The Bank is resolute to manage non-performing loans (NPLs) continuously from 2014, applying the measures to closely monitor its loans according to the risk of each customer, to restructure some of loans whose customers are affected by the economic slowdown, and to sell off some loans. Through these measures, the Bank expects that its NPL ratio will decline, resulting in higher coverage ratio of the Bank (under separate financial statements), which is set to be 100 percent and lower credit cost as a result of high quality asset management.

How does the Bank view its loan growth?

The Bank expects loan growth of 2-4 percent compare to the previous year. Hire purchase loans are expected to face negative growth, as monthly repayment may be still high and greater than new hire purchase lending, which is affected by the fierce competition and promotions from automobile manufacturers providing hire purchase business. Corporate and SME loans are expected to grow by 8-10 percent. Corporate loan growth is generated from a strong base, while SME loans growth (medium and large sized) is seen in some locations and some industries. Also, the Bank is intently and continuously supporting SME loans (small sized) through its extensive branch network.

What is the trend of the interest spread?

The Bank’s interest spread is expected to show a positive trend resulting from an appropriate cost of fund management. The Bank has adjusted its strategy by persuading customers to open and utilize more current and saving accounts. At the same time, the Bank expects that the Bank of Thailand will maintain the policy interest rate to further facilitate gradually recovering economy of Thailand. This benefits the funding cost of the Bank as well.

How does the Bank plan to grow fee income?

The Bank still put more focus on the growth of fee income, such as fees from ATM cards, corporate clients and financial advisory, and investment banking services.

How does the Bank manage its operating expenses?

The Bank is still determined to constantly reduce operating expenses as seen from an attempt to utilize technology systems in its work process to increase efficiency, and make the process more updated, reduce the complication of the procedures, and increase the speed of the services given to the customers.

How does Thanachart Group plan for the treasury stock project?

Thanachart Group has a strategy to efficiently manage liquidity and create appropriate rate of return for shareholders. Currently, the Company has generated some excess liquidity. In addition, the Company and Thanachart Bank also have adequate capital to support their business growth. Therefore, Thanachart Group agreed to repurchase the shares for liquidity management, leading to a better earnings per share and a higher shareholders’ benefits.

Summary of Analyst Meeting Q&A as of Quarter 3/2014

What is the trend of NPLs?

NPLs is in its downward trend as the Bank still focuses on effective NPL management amidst the gradually recovering economic condition. The Bank has an NPL management plan to clearly segregate each borrowers group, closely monitor the borrowers, and restructure the debts of some borrowers with problematic financial status as consequence of the recent economic slowdown, especially retail loans which were hit from shrinkage in private consumption and a surge in household debts in the past period. Nevertheless, the Bank expects that, if the economy shows a clear sign of recovery, and an execution of the Bank’s strategic plan, NPLs will reduce, resulting in a decrease NPL ratio consistent with the target.

What is the trend of the Bank’s loan loss provision in the future?

Loan loss provision is expected to decrease as a result of the tighten credit policy consistent with the economic condition and, so, minimize the chance of downward credit migration. Moreover, the Bank has been closely monitoring its loans through both debt collection and debt restructuring, resulting in the downward trend of the Bank’s loan loss provision.

How is the loan growth?

Loans are expected to be no growth in this year. The main reason is the still-negative growth in hire purchase loans because 1) the repayment of the existing hire purchase portfolio is quite big compared to the newly hire purchase loans, which has been dragged down by decelerated growth in automobile industry and the overall economy, 2) new competition is coming from automobile manufacturers who fiercely penetrate the market with continual promotions, and 3) the Bank’s credit policy has become stricter to match the current economic situation. However, the Bank expects that it will be able to partly compensate the overall loans growth with the growth in corporate loans and SME-S (small SME loans).

How is the plan to adjust deposit structure?

The trend of competition for deposit is quite moderate, which is consistent with the slowdown in loans. The market outlook also expects that the policy interest rate will remain at the same level for some time to continually support economic recovery. The Bank, therefore, focuses on presenting deposit products that correspond to the market demand and expanding CASA to support the customer’s transactions.

Summary of Analyst Meeting Q&A as of Quarter 2/2014

What is the condition of the Bank's Non Performing Loans?

An increasing in non-performing loans (NPLs) in the past period came mainly from used cars in hire purchase loans, as the price of used cars went down due to the effect of the First-Car Campaign. On the other hand, NPLs in corporates, small and medium sized enterprises (SMEs), and housing loans under the Bank(s credit policy were minimal. Nevertheless, under the tightened credit policy for hire purchase loans of Thanachart Group since the second half of the previous year, the Bank expects to have less growth in NPLs in the second half of this year. In addition, the Bank still maintains the target to continually reduce its non performing loans.

How is the Bank's loan loss provision in the second half of the year?

The loan loss provision in the second half of this year is expected to improve as the loss of selling repossessed vehicles showed positive sign. In the past period, the Bank seized more cars and speeded up the auction process. Furthermore, the Bank(s more rigorous credit policy, together with recovering economic condition, will lessen the possibility of downward credit migration. Consequently, NPLs will be reduced.

What is the loan growth outlook in the second half of the year?

Hire purchase loans is expected to contract consistent with the decelerated automotive sales. Loan growth will mainly be driven by corporates and SME loans. The demand for new credit approval and drawdown from corporate loans still remain. For SME loans, the Bank will focus on existing customers, most of which are in food and service businesses with the need for working capital or business expansion. Housing loans is expected to continually grow with the number of unit transfer in new real estate projects.

What is the situation of Bank deposits in the second half of the year?

The competition for deposit in the second half of this year will not be so intense, because the Bank of Thailand is expected to execute its policy to maintain a high level of liquidity in the market. In addition, government banks do not have the need for sizable funds. Nevertheless, the Bank still has a higher cost of deposits, compared to big commercial banks, whose CASA account for 50-60% of total deposits. Therefore, the Bank plans to decrease its cost of deposit by constantly increasing its CASA through the opening of new saving accounts.

How does the Bank plan to boost its fee income?

The Bank(s fee income is expected to continually improve, although fee income slightly dropped in the previous quarter following the decreasing number of tourists caused by Thailand(s political situation. The Bank aims to boost its fee incomes from card products, including ATM and credit card, and other fee-based products, including Letter of Credit (L/C), Trust Receipt (T/R) and Foreign Exchange (FX) transactions.

How does the Bank plan to reduce its operating expenses?

The Bank can effectively control its operating costs by utilizing technologies to reduce the complexity of its process and systemize its existing procedures in order to enhance the Bank(s operational efficiency and offer steady cost saving.

Summary of Analyst Meeting Q&A as of 2013

Would it be possible to achieve loan growth target of 6-7% in 2014 due to the possibility that the repayment of hire-purchase loans would be higher than the new hire-purchase loans?

In 2014, the Bank will focus on extending new credit to mid-sized corporates and small and medium sized enterprises in which the Bank already have potential target customers. Moreover, the Bank will expand customer base by focusing on business sectors with high growth potential as well as current customers with proven track records. For hire-purchase loans, the repayment is getting higher, therefore the growth rate may not be as high as previous years. In addition, the Bank expects higher growth rate on retail loans other than the hire-purchase . The Bank had implemented credit scoring system in order to expedite loan approval process for retail and small sized SME (SME S) while maintaining appropriate level of risk so as to achieve a target loan growth of 6-7 percent.

What is the Bank’s policy on Internet Banking, Cash Manage and One Account See Through?

Scotiabank had introduced Internet Banking by installing a new system to replace the older version. Scotiabank’s Internet Banking system offers higher security protection up to international standard so that our customers can transact online with greather confidence. The Bank is in the process of installing software which will enable online transaction for both retail bank customers and cash management for wholesale bank customers.

Regarding One Account See Through, the Bank provides CEM (Customer Experience Management) system which will assist our staff team to offer their service to customers more efficiently by gathering information on individual’s financial services so that the Bank can offer appropriate financial products and services in order to create greater customer’s satisfaction.

What was the major cause of credit cost of 0.73 percent in 2013 and what is the target of the Bank’s credit cost in 2014?

The credit cost of 0.73 percent of total credit in 2013 was mainly due to hire-purchase business. By having greater rigorous loan approval policy, the Bank expects credit cost to reduce to 0.60 percent in 2014 (including loss from selling repossessed vehicles) due to lower loan loss provision as a result of:

  1. In 2012, the Bank loans increased significantly led by hire-purchase loans which soared approximately 38.57 percent, resulting in higher non-performing loans and subsequently higher loan loss provision. However, hire purchase credit declined significantly in 2013, therefore the Bank expects NPLs will decline in 2014 and loan loss provision will also be reduced.
  2. In 2013, the Bank had put in place more rigorous loan approval policy while hire purchase loans declined in 2013 due to changing market environment. Therefore, it is expected that new NPLs formation in 2014 will decline in 2014, resulting in a lower loan loss provision.

In the overall used car market, what was the average amount of loss from selling repossessed vehicles in 2013 compared to 2012?

In 2013, the loss of selling repossessed vehicles increased from 2012 due to disequilibrium of demand and supply of used cars, which led to a lower selling price in 2013.

Does the Coverage Ratio set by Thanachart Group is at an adequate level?

Thanachart Group’s coverage ratio was 82.61 percent as of 31 December 2013, which was lower than the average level of the industry. Nevertheless, by considering the ratio of allowance for doubtful accounts to total loans as shown in consolidated financial statement, the ratio was at 3.81 percent, of which 2.22 percent was allowance for doubtful accounts of hire purchase and 5.77 percent was allowance for doubtful accounts of other loans. However, hire purchase loans accounted for 55.28 percent of total loan portfolio brought down the ratio of allowance for doubtful accounts to total loans to 3.81 percent, which was comparable to the industry average. Therefore, the Bank had set aside adequate loan loss provisions.